FAQS

 

Q.1) How do you communicate?

· EMAILS  · TELECONFERENCE · FTP SITES

Our tested methodology of working long distance successfully is through daily/as-needed email communications – supported by weekly/fortnightly teleconferences for interaction-updation with your teams during your working hours (as per your time-zones).

Data transfer between you (client) and us here in India can be done through multiple means depending upon data size and nature of data – like, as attachments with email (upto 10mb), through multiple online file sharing services or our own password-protected FTP site too. Alternatively, we can also use our client's ftp site or any other file transfer medium as advised.

In some projects, we do receive project information from clients in hardcopies through fed-ex too.

  

Q.2) What are the work arrangements/work modules?

You can work with any of the following arrangements as suited to your specific requirements – albeit our only suggestion would be to try and retain the chosen option for atleast a calendar quarter to experience our full efforts towards performance. 

OPTION 1 - Man-hours basis (where prior fixed scope / lumpsum estimation is not feasible) – billed post- delivery on fortnightly / monthly basis

OPTION 2 - Dedicated Team basis – billed in advance on monthly basis – giving flexibility to utilise across projects as per own planning / schedules

OPTION 3 - Job / Project basis – billed as/agreed cycle on not-to-exceed lumpsum basis for fixed scope

  

Q.3) How secure will be our data with you?

Your data will be as secure with us as it is with you. We are under confidentiality and non-disclosure agreements with all our clients.

 

Q.4) What are your fee structure, hourly rates, etc.?

To know our rates and discuss project details, request you to kindly email us at contact@f3aa-online.com